Effective Date: February 2026

This Refund & Returns Policy outlines the terms under which refunds may be issued for services provided by STAR LIVING USA LLC (“Company,” “we,” “our,” or “us”).

By purchasing our services at
https://starlivingusa.online/
you agree to this policy.

1. Nature of Our Services

We provide digital services including website design, development, optimization, and related online solutions. Because our services are digital and work begins shortly after purchase, refunds are subject to specific conditions outlined below.

2. Eligibility for Refunds

Refund requests may be considered under the following conditions:

A. Before Work Begins

If a refund request is made before any work has started, you may be eligible for a full refund minus payment processing fees.

B. After Work Has Started

If work has already begun:

  • Refunds will be evaluated based on the percentage of work completed.

  • Administrative, consultation, and setup fees are non-refundable.

  • Partial refunds may be issued at our discretion.

C. After Project Completion

Once a project has been completed and delivered:

  • No refunds will be issued.

  • Approval of completed work constitutes acceptance of service.

3. Non-Refundable Services

The following are generally non-refundable:

  • Completed website development work

  • Custom design services

  • SEO services once implemented

  • Domain name registrations

  • Hosting fees

  • Third-party software, themes, or plugin licenses

  • Consultation fees

4. Chargebacks & Payment Disputes

We encourage customers to contact us directly to resolve any billing concerns.

Initiating a chargeback without first contacting us may result in:

  • Immediate service suspension

  • Permanent service termination

  • Submission of documented service evidence to the payment processor

All transactions are processed with prior authorization and appear on statements as:
starlivingusa.online (One Time Charge)

5. Cancellation Policy

Clients may cancel services in writing by contacting:

📧 info@starlivingusa.online

If cancellation occurs after work has begun, refunds (if any) will be prorated based on completed work.

6. Processing of Refunds

Approved refunds:

  • Will be issued to the original payment method

  • May take 5–10 business days depending on your financial institution

  • May exclude transaction processing fees

7. Service Satisfaction

We strive to provide high-quality digital services. If you are dissatisfied, please contact us immediately so we can:

  • Address concerns

  • Offer revisions (where applicable)

  • Work toward a mutually agreeable solution

8. Modifications to This Policy

We reserve the right to update this Refund & Returns Policy at any time. Updates will be posted on this page with a revised effective date.

9. Contact Information

For refund requests or billing inquiries:

STAR LIVING USA LLC
1 Murray Hill Ter Apt C2
Bergenfield, NJ 07621
United States

📧 info@starlivingusa.online
📞 +1 (332) 242-4625
🌐 https://starlivingusa.online/contact-us/