Effective Date: January 2026

MNA Solutions LLC (“Company,” “we,” “our,” or “us”) is committed to customer satisfaction. This Refund and Returns Policy explains the conditions under which refunds may be requested for our services.

1. Company Information

Business Name: MNA Solutions LLC
Business Address: 16040 Hayes Ln, Woodbridge, VA 22191-4537, USA
Website: https://mnasolutions.online/
Email: info@mnasolutions.online
Phone: +1 (251) 901-5321

2. Nature of Services

MNA Solutions LLC provides digital services, including website design and development. As digital services are customized and initiated upon purchase, refunds are subject to the conditions outlined below.

3. 30-Day Refund Policy

We offer a 30-day refund policy starting from the date of payment, subject to the following terms:

  • Refund requests must be submitted in writing via email

  • Requests must clearly state the reason for the refund

  • Refund eligibility depends on the progress and completion level of the service

4. Refund Eligibility

a. Full Refund

A full refund may be issued if:

  • Work has not yet started, or

  • The project is in an early stage with minimal effort completed

b. Partial Refund

A partial refund may be issued if:

  • Work has already begun

  • Design, development, or setup tasks have been performed

The refunded amount will be calculated based on the remaining work.

c. Non-Refundable Cases

Refunds will not be issued if:

  • The service has been fully delivered

  • The client has approved the final work

  • The project delay is caused by lack of client response or materials

  • Third-party costs (domains, hosting, plugins, licenses) have been incurred

5. How to Request a Refund

To request a refund, contact us at:

📧 info@mnasolutions.online

Please include:

  • Client name

  • Invoice number

  • Date of payment

  • Reason for the refund

Incomplete requests may delay processing.

6. Refund Processing Time

  • Approved refunds are processed within 7–10 business days

  • Refunds are issued to the original payment method only

  • Processing time may vary depending on the bank or card issuer

7. Chargebacks and Disputes

Clients agree to contact MNA Solutions LLC first to resolve any issues before initiating a chargeback. Unauthorized or fraudulent chargebacks may result in service suspension.

8. No Returns on Digital Services

As we provide custom digital services, there are no physical products and therefore no traditional returns.

9. Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Updates will be effective upon posting on our website.

10. Contact Information

For questions regarding this policy, contact us:

📧 info@mnasolutions.online
📞 +1 (251) 901-5321
🌐 https://mnasolutions.online/